Still waiting for a refund

[tkking90]

I sent my item back on the 20/03/19 it was international so took time to get back to them it was tracked and signed for on the 29/03/19 but yet nearly 2 weeks later I’ve still not had my refund I’ve contacted seller multiple times and no response can’t dispute as doesn’t give me the correct option to dispute a refund help me please I’m confused

[kernowlass]

@tkking90 

Sorry what do you mean by correct option?

Also how did you pay for the item ie which payment option.

Also how did you fund the payment ie which funding source.

[tkking90]

It won’t let me dispute a refusal of refund basically there putting off giving me my money back I have numerously emailed and messaged with a very little response getting “ were apologies for the delay payment will be sent soon” or “what’s your order number again” they have all the details and I payed via PayPal using my debit card

[kernowlass]

@tkking90 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.