Shipping Address
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Payment tracking
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Locate payment transaction in your PayPal account activity, click it, then click "Report a problem" to file an Item Not Received (INR) dispute. Or go to the Resolution Center if you haven't already done so. If the problem persists, call customer service to see if they can open a dispute for you:
To contact customer service for assistance:
Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Call early, during business hours, west coast time to try to get a US rep.
Or private message via social media:
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Or, file dispute with your card issuer, if you paid with credit card.
Kudos & Solved are greatly appreciated. 🙂

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Order placed from LittleMallus but I did not not place the order? in Disputes and Limitations Archives
- Can I successfully refund someone if I don't have enough money in my paypal account/bank account? in Payments Archives
- Why would PayPal checkout use an old address I already deleted from the PayPal website? in Disputes and Limitations Archives
- Payment of USD 69.99 in Payments Archives
- uk financial ombudsman in My Account Archives