Sent / transfered money to someone but didn't received it

[Roxxannna]

Hi everyone ! I sent my PayPal balance to my boyfriend last September 2, 2019 . He received the confirmation by email and entered a Visa debit card number . Nothing is on the card yet ... It wasn't a big amount but it would be helpful right now. Is the delay suppose to be 3 to 5 business days ? Or more ? The transfer was made from my Canadian PayPal account to his American Visa debit card . How do we retrieve the amount I sent him ? Thank you ! Roxane

[sharpiemarker]

@Roxxannna 

Have your boyfriend contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Call early, during business hours, west coast time to try to get a US rep. 

Or private message via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

[Roxxannna]

Thank you for answering ! I appreciate it !! 😊