Sender from UK is unable to send me money

[AditiKaps123]

Sender is getting the error," The recipient accepts PayPal payment only through their website." She's unable the to send me money. * This is my first PayPal transaction.

[sharpiemarker · Accepted solution]

@AditiKaps123 

Maybe they were trying to send you a personal payment. PayPal India accounts cannot receive personal payments, only goods and services payments hence possibly why it is telling the sender to go to your website or emails for other ways to pay. Also have you verified your PayPal account? Go through the KYC procedures where necessary?

https://www.paypal.com/in/webapps/mpp/know-your-customer

You may even need to upgrade to a business account if you are freelancing:

https://www.paypal.com/in/webapps/mpp/freelancer-payment