Refund sent to the wrong card

[BeanieBun1995]

I’ve been given a refund but it’s been sent to the wrong card and it’s not showing up on my PayPal balance. The card it has been sent to has been cancelled. What do I do?

[kernowlass]

@BeanieBun1995 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.

If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.
Failing that it may bounce back to your balance, allow 14 working days and if no show contact customer services for a trace.