Refund received but not showing in paypal balance or back account.

Solidusmanifold
Contributor
Contributor
On the 25th of November I received a refund to my PayPal account of 1,289$ from an ebay seller. I paid with PayPal from my bank account that is connected to my debit card. The email I received relating to my refund told me the refund has been sent and I will receive the funds in a few days, but when i look at my log on paypal the 1,289 says received. Does this still mean the funds are processing and if so where should i see them?
Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Solidusmanifold 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded it will automatically go back to that bank account or card. Paypal say allow 30 days although its normally much quicker than that, country dependent.

https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Login to Me Too
1 REPLY 1
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Solidusmanifold 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded it will automatically go back to that bank account or card. Paypal say allow 30 days although its normally much quicker than that, country dependent.

https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.