Refund received but do not appear in account

[agnmru]

Hi, this is quite URGENT. I was refunded an amount of money today by a seller. I’m trying to transfer the money into my bank account. But, the amount of money do not appear in my PayPal account(it appears £0.00). How come? Can someone help and advise asap please? Thanking you, A.

[kernowlass · Accepted solution]

@agnmru

If you funded the original Paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (Paypal say allow 30 days but I have never waited longer than a week for mine, the last one taking 4 days).