Refund on the way but card details have changed

AilbheKelly
Contributor
Contributor
Hi all, I had opened a case. Meanwhile my card on the account was expiring so I changed my account to add new updates card, (same bank account). However, I got an email today to say that I will be getting my refund and it will go to the card that was used to make the purchase. The card that is now expired. What can I do??
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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@AilbheKelly 

 

If the card account number is the same, it should not be an issue. Otherwise, contact your card issuer and ask what their policies for such situations.


Kudos & Solved are greatly appreciated. 🙂

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@AilbheKelly 

 

If the card account number is the same, it should not be an issue. Otherwise, contact your card issuer and ask what their policies for such situations.


Kudos & Solved are greatly appreciated. 🙂
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AilbheKelly
Contributor
Contributor
Thanks, yes it's the same account but the email said refund was going to card ending in those last 4 digits (old card) ?
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