Refund not received in my local bank

[olayak]

Dear community Recently I receive a refund message from Paypal but my local bank informed me that they have not received anything from Paypal to date.

I tried to open a case file on this but Paypal insists no case file can be opened on this issue as they have refunded me.

Hope someone can help

[kernowlass]

@olayak 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).