Refund confusion. Help needed. Where is money
EthanAnsell1
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Posted on
Sep-07-2021
03:23 PM
I can see a refund was done to me. The money isn’t in my balance. Where has the money gone? It says it was done today, but there is a date of 9 September underneath? I don’t understand what the date means and how I request the money back to my bank account
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Refunds
2 REPLIES 2
kernowlass
Esteemed Advisor
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Sep-09-2021
09:41 AM
If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212
Advice is voluntary.
Kudos / Solution appreciated.
DD-
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Sep-09-2021
03:15 PM

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