Refund confusion. Help needed. Where is money

EthanAnsell1
Contributor
Contributor
I can see a refund was done to me. The money isn’t in my balance. Where has the money gone? It says it was done today, but there is a date of 9 September underneath? I don’t understand what the date means and how I request the money back to my bank account
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@EthanAnsell1 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212


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Kudos / Solution appreciated.
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DD-
New Community Member
What if I want it to go to the PayPal balance and not the bank account?
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