Refund Given But Not Initated By Me?

DebbyM
Contributor
Contributor

Hi

 

Sold an item yesterday to a regular buyer - been on to print the packing slip today and there is now a refund showing? I have received no notifications from Paypal nor Ebay. The item is still showing as to be despatched on Ebay so I'm confused as this has never happened to me before?

 

I have messaged the buyer but he hasn't responded yet but I wanted to get it in the post for him today. Has this ever happened to anyone else?

 

Thanks in advance.......

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@DebbyM

 

Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down under ''postage'' and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?






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DebbyM
Contributor
Contributor

Hi - just logged back into Paypal and there are now 2 payments and 1 refund for the same item so not sure why that wasn't showing before - thanks anyway

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