REFUND ISSUE

[Yvonnick1]

I issued a refund to a customer on wednesday. I thought the refund was going to be taken from my PayPal account not from the bank account.

The next day  money was debited from my bank account AND  was returned because I had insufficient fund on this bank account.

Will PayPal try to issue the refund from this bank account again? What is going to happen?

The status of the refund is "pending" on PayPal

Thanks for your input!

[kernowlass]

@Yvonnick1 

Refunds are normally sourced from either a paypal balance OR bank account (some countries differ).

However you need to have the full amount of the refund in your balance for that option to be used.

As paypal no longer return the fee you were charged when your buyer paid then you may not have the full amount and so your bank account will be used instead.