Purchase from GameStop pending for over a month
ace_west
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Posted on
Feb-09-2020
07:39 AM
On December 26 (over a month ago) I bought some games online through GameStop with a prepaid Visa gift card. The money went out of the card, but it didn’t go through. I never got the games, and the purchase is still pending on the PayPal app. I thought it would get refunded after 30 days, but because it’s from GameStop and not a person, it didn’t get refunded and I can’t request a refund. Help!
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Making a payment
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Refunds
2 REPLIES 2
kernowlass
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Feb-09-2020
08:36 AM
See if customer services can help you.
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
ace_west
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Feb-09-2020
09:48 AM
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