Payment void

[Auros2353]

Hi, I can't seem to make purchases with my prepaid visa card and retrying after adding the card again keeps getting an error message, stating can't process transaction with selected payment method. Why is that? Note: I have loaded the card and used it for several purchase before...

[PayPal_Olivia]

Hi @Auros2353,

I'm sorry to hear that the prepaid card in your wallet can't be used for the purchase you're trying to make. It is possible that there is a decline from the card issuer, or that the system is detecting some element of risk that would cause the payment to be declined. If you wait for a later date and try the payment again and the issue persists, please reach out to customer service for further troubleshooting.

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

I hope this can be resolved quickly!

Olivia