MONEY HOLD INAPPROPRIATE

[AlexRosa]

PAYPAL 

MY FRIEND SENT ME MONEY THROUGH PAYPAL $750.00. YOU GUYS CHARGED ME $33.30 FEE FOR NO REASON AND SAID WOULD HOLD MY MONEY FOR 14 DAYS. ITS BEEN MORE THEN 14 DAYS AND I STILL HAVEN'T GOT MY MONEY. THIS IS UNACCEPTABLE AND TOTALY UNPROFESSIONAL . YOU CALLED YOURSELF A RELIABLE COMPANY ??? WHERE IS MONEY ? AND NOW YOU DON'T ANSWER ANY CALLS NO CUSTOMER SERVICE BECAUSE THE CORONA CRISES ??? WHO IS RESPONSABLE FOR THIS ?

[Hemerk]

@AlexRosa Thank you for reaching out to the PayPal community forum! Based on the situation you described, the payment sent to you was in the form of goods and services. Which caused you to be charged fees. You mentioned that it was a friend who sent the money to you. 1. Login to PayPal and refund the payment back. 2. Ask the sender to use the category sending to "friends and family" and not goods or services. Hope this helps you! Hemerk

[GG928]

Hi, on behalf of PayPal we apologize for the inconvenience. I just want to give you some pro-tips regarding on sending money. We have 2 ways, one is sending to Friends and Family option, the other one is sending to a Goods and Services. If your friend used the first option, there will be no fee but if they sent it using the second option, PayPal will collect the fix rate fee of 2.9% plus .30 USD of a transferred amount. And it will stay on hold until 21 calendar days. I know that this is not your fault. Kindly ask your friend if the money was sent as Friends and Family. You sender can still change it by refunding the funds back to your sender and have them send it to Friends and Family. Refund will show on your senders account 3-5 days once its complete. Thank you and stay safe.

[Gbithao]

Hello Alexrosa,

Good Day!
Based on the information you provided, it seems the money was sent using goods or services. For this type of method of sending money, our system is expecting an item to be delivered or a service to be rendered. Since there was a misunderstanding in sending the money to your account, you may provide the steps below to the sender to release the fund on your account.

1. Click Activity
2. Click the transaction
3. On the transaction details, please click confirm or confirm receipt.
4. Click YES to confirm

Please refer to this link for more info: https://www.paypal.com/us/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

Thank you.