I sent money to the wrong email address

[CB151]

•  I sent money to the wrong email address (but very similar to the correct address).
• My payment method is direct bank transfer (I'll now change that!)
• I only have name and email address of this person and they have not responded to my request.
• It was a business transaction so I hoped the paypal buyer protection would help me (but it isn't) 
• I did file a dispute and it was denied, along with subsequent appeals.
• I am so frustrated! 
• Is there any solution through paypal? 
• If the only solution is small claims court, I assume it would be against the person who is keeping my money;   how can I get the information I need about this person to file a small claims case? 
• Any thoughts?  

[Chelle220689]

I have the exact same problem, with no luck I sent the money to the wrong email which is very similar to the actual one. My dispute was closed by PayPal, I have tried contacting the person and requesting my money back but with no luck. Any help for anyone would be great.

[kernowlass]

@Chelle220689 

@CB151 

If they were transactions using the goods / services option and NOT friends / family then you should get a refund if you open a dispute for non receipt of item (as that person has nothing to send you), so which disputes did you open?

[Chelle220689]

I sent the money as under business. Not friends and family. The dispute was under unauthorised transaction. I have emailed the person and requested the money back but no luck in

[kernowlass · Accepted solution]

@Chelle220689 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.....which of course it was.

If you had filed for non receipt of item then you would probably have got your refund.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

[Chelle220689]

Aww that’s where I went wrong, I didn’t know. I’ve messaged and emailed PayPal. It was from my debit card. Thank you for ur help.

[Chelle220689]

@kernowlass The person attached to the email on the PayPal got back to me they are saying they don’t have a PayPal account. They are saying they can’t log in as they do not and never had an account with PayPal. The money has left my bank now. So what does that mean?

[kernowlass]

@Chelle220689 

Sorry but that can't be true, if they did not have a paypal account or it was limited or closed then the funds would not show as completed in your paypal account and you would not have been able to open a dispute.

If they did not have a paypal account then the funds would have shown as pending / unclaimed on your paypal account.

[Chelle220689]

@kernowlass Thank you, that’s what I thought. The person said they checked their bank and there is no money there. But I don’t beleive anything their saying. PayPal are being more helpful tho. So not going to correspond with the person behind the email address as their clearly lying and infuriating. I’m getting rude reply’s back each time I try. But thank you for ur help, much appreciated.

[MsGoodSugga]

I too sent money to the wrong email address and the payment is saying "pending". I emailed the person stating what had happened and have not received a reply back. My question is how long will the payment stay in "pending" status? If the person doesn't collect the money, then how long does it stay pending before it goes back into my account?