I see a charge from my bank via Paypal

[Amitaa]

Hi there

I received a message from my bank today about a PayPal charge and I dont recall doing that transaction. How do I find out?

[kernowlass]

@Amitaa 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.

[Elloisa]

Hi @Amitaa 

If you cannot recognized the transaction and it does not show on your PayPal's activity, you might have checked out as a guest when you made the purchase. Since we have limited support at the moment, I suggest for you to check your email addresses that you might have used on online purchases since PayPal's best practice is to send you a receipt of your transactions, that may be able to help you recall the transaction. You can also ask your family members if else uses your bank account.

Regards.