Hi @Rosemary30,
I'm sorry to hear that you're unable to make the payment that you're trying to make. That can happen for a few reasons. Please get in touch with customer service to allow them to assist in determining what's happening and seeking a resolution.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.
I hope this helps!
Olivia
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