How to cancel PayPal payment made through Facebook market place.

Robinamcqueen
New Community Member

I paid for something on Facebook market place via PayPal. I want to cancel the transaction. The seller had a buy now button which I used but I can’t get any response from him. The transaction is not showing up on PayPal .... does he have to accept my payment/offer before it will process? How can I cancel it if it doesn’t show on the PayPal? Thank you.

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1 REPLY 1

PayPal_Donna
Moderator
Moderator

Hello @Robinamcqueen,

 

Welcome to the PayPal community and thank you for your post.

 

From what you have said, it sounds like you made the payment using a 'guest' account. This is just a quicker way to make a payment through the PayPal system. 

 

Unfortunately, once a payment completes through the PayPal system, it cannot be cancelled.

 

I would advise you to reach out to the seller directly and they will be able to help you further.

 

-Donna

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