Help please!

[Jono4]

I recently made purchases and was offered the "pay after purchase" option which I did. When it came time to withdraw the money from my bank I use I was away and there wernt sufficient funds to cover the PayPal payment and my bank reversed it. Then my PayPal went into a negative balance... a few payments later put my PayPal balance into a positive state but the money was taken from my bank the next day, my question is... how long does it take PayPal to refund me the money as they've taken it twice? Cheers if anyone can help! 🙂

[PayPal_Olivia]

Hi @Jono4,

I'm sorry to hear of the difficulty that you've had funding a payment. From the sequence of events that you described, PayPal was only able to successful draft the funds from your bank once. The recipient of the payment received the funds the first time and the bank did not give the money to PayPal, therefore PayPal made your account negative. When PayPal attempted to get the originally approved funds and that attempt was finally successful, it rectified the negative balance. If there were any other bank drafts than the ones you described, please let us know.

Thank you!

Olivia