Guest checkout

debbowalt18
Contributor
Contributor

I sent money to a merchant.. (as a guest )cleared my bank.. now merchant can’t get it without telling them I received my merchandise.. I can’t seem to do it ... need help

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kernowlass
Esteemed Advisor
Esteemed Advisor

@debbowalt18


If its marked as completed in your Paypal account then you have paid. The fact its pending on the SELLERS end is between him and paypal as he is a new seller.
He is supposed to send your item promptly (trackable to prove delivery) and then his funds are released when tracking shows the item as DELIVERED + 3 days.

He is at no more risk now than if he had the funds in his bank account. The hold is to protect PAYPAL from new sellers that don't refund buyers in the event of a dispute. If that happens Paypal refund the buyer under buyer protection and Paypal would then limit the sellers account and chase them to pay those funds back to Paypal.
Tell him if he refuses to send then you would have to file a dispute for 'non receipt of item' and that would impact on his paypal account as such an early seller and the time the 'new seller hold' lasts would be extended OR he may not be allowed to sell..

Send him this link.
Non-Ebay Sales.
https://www.paypal.com/webapps/mpp/fundsavailability


Advice is voluntary.
Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@debbowalt18


If its marked as completed in your Paypal account then you have paid. The fact its pending on the SELLERS end is between him and paypal as he is a new seller.
He is supposed to send your item promptly (trackable to prove delivery) and then his funds are released when tracking shows the item as DELIVERED + 3 days.

He is at no more risk now than if he had the funds in his bank account. The hold is to protect PAYPAL from new sellers that don't refund buyers in the event of a dispute. If that happens Paypal refund the buyer under buyer protection and Paypal would then limit the sellers account and chase them to pay those funds back to Paypal.
Tell him if he refuses to send then you would have to file a dispute for 'non receipt of item' and that would impact on his paypal account as such an early seller and the time the 'new seller hold' lasts would be extended OR he may not be allowed to sell..

Send him this link.
Non-Ebay Sales.
https://www.paypal.com/webapps/mpp/fundsavailability


Advice is voluntary.
Kudos / Solution appreciated.
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