Family transfer appearing as payment for goods or services

[Rigaro]

I received a transfer from a family member overseas (Mexico) but it appears as payment for goods or services, even though my account is set to received money for personal matters. I couldn't find anywhere to resolve this, the resolution centre and contact us page are absolutely useless. Any suggestions?

[kernowlass]

@Rigaro 

Its down to how the payment was SENT to an account.

1. If sent using money > goods / services option then paypal would see the recipient as a seller and apply the new seller hold. They would also charge a fee. This is regardless of account type.

2. If sent using the send money > family / friends option then the recipient would have the payment instantly (as long as it wasn't an echeque pending with a clearance date) with no fee. (However that option is not available in every country).