Error when redirected to Paypal for payment

m-jo
New Community Member

Hi, 

 

I encounter the following error when I try to proceed to the payment from the merchant website; 

I get the following link and message: 

webapps/shoppingcart/error?flowlogging_id=8d3a3101c9832&code=GENERIC_ERROR&mfid=1582574557571_5b398f...

 

 

Capture d’écran 2020-02-24 à 21.24.47.png

 Can you please help on how to solve this issue? Thank you!

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1 REPLY 1

PayPal_AshleyM
Moderator
Moderator

Hey @m-jo,

 

That's definitely frustrating. 😞 This seems like an issue with the merchant's checkout process. I would advise trying to clear your cache and cookies and try a different browser or device. If that doesn't work, reach out to the merchant and let them know about the issue with their checkout so they can look into the problem.

 

- Ashley M


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