Customer failed payments
Phenex90
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Posted on
Jun-13-2019
03:22 PM
I have started a small business helping people with video games. I have had a long standingnpaypal account so I decided to use it as an easy for for payment methods since it is safe and secure. The problem is, a couple of my customers have attempted to use their credit/debit card and even talked to their bank personally to see if the issue was on their end but it wasn’t. They are in different countries but they are in the 200 countries that PayPal has service in. I’ve already had one customer that it worked for so why not the others?
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3 REPLIES 3
sharpiemarker
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Jun-13-2019
04:02 PM
There has been some service disruptions to authorization captures for merchants:
https://www.paypal-status.com/incident/production
https://www.paypal-status.com/product/production
Kudos & Solved are greatly appreciated. 🙂
Phenex90
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Jun-13-2019
06:07 PM
I don’t think this has been the issue because there were 3 days in between the two people that tried to send me money. It would be an extremely unlikely coincidence, not to mention they tried multiple times.
Phenex90
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Jun-14-2019
12:45 PM
I will attempt to send another invoice to one of my customers to see if there was just issues at those times...
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