Help Needed Persistent Result Code Errors (7, 126, 125) with Payflow Pro Account in Live Mode

rainbownhome
Contributor
Contributor

Hi everyone,

I'm experiencing ongoing issues with my PayPal Payflow Pro account, and I'm hoping someone here might have insights or suggestions.

After several days of testing, I continue to encounter Result Code 7 (Field Format Error) when processing transactions in Live Mode using the Virtual Terminal. I’ve carefully reviewed the input information multiple times to ensure accuracy, but the error persists. So far, I've attempted over 50 transactions, all of which have failed with the same error.

To further troubleshoot, I tried running about 10 transactions in Live Mode with a test Visa card (4111 1111 1111 1111), but instead of Result Code 7, I received Result Codes 126 (Under Review by Fraud Service) and 125 (Declined by Fraud Service).

Unfortunately, I don’t have a dedicated Account Manager for Payflow support. I reached out to a friend who does have an Account Manager, and they also checked my account, indicating everything appears to be in order without any obvious issues.

Our store has been closed for over a week due to these unresolved payment processing issues, and I'm really at a loss here. Has anyone encountered similar issues, or does anyone have any advice on what steps I should take next?

Thanks in advance for any help or insights you can provide!

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