Dispute Settlement But No Refund Given by Seller

[sundiv]

Hi Paypal,

It has always been a pleasure dealing with Paypal and I very much appreciate with the services provided by you.

I have an issue with a Seller.  I opened a dispute with the Seller, who agreed me on skype that if he will release me partial payment of $300 as against $400 which i  had given him.

I agreed to it and he said i have to close the dispute so he can release it.  I closed the dispute.  When he checked on releasing partial refund, he showed me that he don't have funds in his account and that i may escalate the claim.  I don't have any option to escalate the claim as i have closed the dispute.

I will be grateful if somebody from Paypal may please help me in escalating the claim. How to reopen the case? I know there is no such option available on my backend but there should be some solution.  I have all the communication with the Seller.

Thanks.

Sunil

[kernowlass]

@sundiv

You are only allowed 1 dispute per transaction and you can't re-open it once closed.

You should never close a dispute until you have a full refund or your item.

The seller is perfectly able to refund you whilst the dispute is open and once he has done so that would automatically close the dispute.