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Missing IPN parameters item_number, item_name, and custom

Contributor

Missing IPN parameters item_number, item_name, and custom

Every thing worked alright until the 3 may 2019.

My software heavily depend on the information given in the parameters item_number, item_name, and custom.

I can see, that item_number and item_name is coming up in the first paying window in PayPal, so PayPal is receiving these parameters.

An other thing is, that I can see in the IPN call to my listener, that the value of the custom variable has moved to transaction_subject, so I have redirected my listener to this one and got back some of the missing functionality in my software.

When I point my software to another account every thing is OK!

This is very stressful and problematic of cause and not acceptable.

I have made a ticket at the technical support, but when will I gen an solution?

Hope I can get some help here on what to do.

 

Here is PayPals IPN call to my ipn listener:

array (
'mc_gross' => '1.00',
'protection_eligibility' => 'Eligible',
'payer_id' => 'LC6EHLZSRWPDJ',
'payment_date' => '01:21:46 May 02, 2019 PDT',
'payment_status' => 'Completed',
'charset' => 'UTF-8',
'first_name' => 'Henrik',
'mc_fee' => '1.00',
'notify_version' => '3.9',
'custom' => '',
'payer_status' => 'verified',
'business' => 'removed by me',
'quantity' => '1',
'verify_sign' => 'AykEJ3YP05C2q02y925UCS9jsVvuA2LF1Moy9GN5pbSP1wqllNqHppFx',
'payer_email' => 'removed by me',
'txn_id' => '5HY87812NX0699842',
'payment_type' => 'instant',
'payer_business_name' => 'Henriks Business',
'last_name' => 'Boetius',
'receiver_email' => 'removed by me',
'payment_fee' => '',
'shipping_discount' => '0.00',
'receiver_id' => 'YSNMGEPTF68FN',
'insurance_amount' => '0.00',
'txn_type' => 'web_accept',
'item_name' => '',
'discount' => '0.00',
'mc_currency' => 'DKK',
'item_number' => '',
'residence_country' => 'DK',
'shipping_method' => 'Default',
'transaction_subject' => 'email=removedbyme&list_id=rec2019&order_id=0e115d[Removed. Phone #s not permitted]e.dk&tablename=hb_list_main_table',
'payment_gross' => '',
'ipn_track_id' => '81236e422244f',
)

 

10 REPLIES 10
Contributor

Re: Missing IPN parameters item_number, item_name, and custom

Every thing worked alright until the 3 may 2019.

It should have been: Every thing worked alright until the 31 may 2019.

Sorry

Contributor

Re: Missing IPN parameters item_number, item_name, and custom

I am having the same (or similar) problem beginning around the same time. (April 30)

Highlighted
Contributor

Re: Missing IPN parameters item_number, item_name, and custom

Same problem here for donations with notify_url. No more notification is sent. Only after putting the IPN-address here https://www.paypal.com/cgi-bin/webscr?cmd=_profile-ipn-notify

But then again, the custom parameter is empty as well.

Contributor

Re: Missing IPN parameters item_number, item_name, and custom

Having the same problem since 30 April!
Contributor

Re: Missing IPN parameters item_number, item_name, and custom

We are having the same issue.  Custom parameter is missing.

Contributor

Re: Missing IPN parameters item_number, item_name, and custom

We have had the same issue since April 30th. Someone had a temporary workaround where they were feeding all of the parameters into a custom subject, but that did not work for us.

New Community Member

Re: Missing IPN parameters item_number, item_name, and custom

I am only slightly happy to say that I have this same problem.  A form that has been working for years, stopped sending those same parameters back to IPN.  Hopefully someone will come up with an answer for us soon. What changed on April 30, 2019?

Contributor

Re: Missing IPN parameters item_number, item_name, and custom

I have exactly the same problem.

My last 2 payments both came in with the item_number stripped from the IPN.

Never had this issue before.

Did anyone find a solution?

 

Thanks

Matt

Contributor

Re: Missing IPN parameters item_number, item_name, and custom

For us this self-resolved within 2 days, without us doing anythings.  I spoke with the folks at Gravity Forms, and they said that several customers had reported it self-resolving.