ecommerce renewals fail intermittently with the message [ORDERTIME] => 1970-01-01T00:00:00Z

[ScottCodes]

On our ecommerce site, about 1 in 200 subscription renewals fail (it varies), and the only odd thing in the reply from Paypal that we see is an incorrect [ORDERTIME] value in the log. 

Here is an excerpt from a recent failed transaction.

Is this why some renewal orders fail?  Or does that just indicate that the order failed? What should we do?

[L_ERRORCODE0] => 10417
    [L_SHORTMESSAGE0] => Transaction cannot complete.
    [L_LONGMESSAGE0] => Instruct the customer to retry the transaction using an alternative payment method from the customers PayPal wallet. The transaction did not complete with the customers selected payment method.
    [L_SEVERITYCODE0] => Error
    [TRANSACTIONTYPE] => merchtpmt
    [PAYMENTTYPE] => None
    [ORDERTIME] => 1970-01-01T00:00:00Z    [PAYMENTSTATUS] => None
    [PENDINGREASON] => None
    [REASONCODE] => None

[vaishnavib]

Good day @ScottCodes, 

Thank you for posting to the PayPal community.

I noticed that you are receiving an error code - 10417. To provide you with more information about this issue, please follow the link below: https://www.paypal.com/in/cshelp/article/why-did-i-get-api-error-code-10417-ts1375#:~:text=PayPal%20...

If you're still facing issues, please create an MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detailed information and error details.

Sincerely,

Vaishnavi

PayPal MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[ScottCodes]

Thanks.  That link does not answer my question.

My question is what is the significance of an "Order Date" of 1970, whether this is a normal response from Paypal or an error by it

    [ORDERTIME] => 1970-01-01T00:00:00Z    [PAYMENTSTATUS] => None