Hi @CharlesFlash,
Thank you for contacting PayPal community.
Our sincere apologies for the inconvenience caused.
If you’re receiving money from friends & family, or for goods and services, please check with the sender to ensure the money was indeed sent to you.
If you are expecting money from someone, but don’t see it under your PayPal balance or pending balance, it could be because:
- The sender sent the payment to the wrong email address, spelled your email incorrectly, or entered the incorrect phone number. Please confirm with the sender the exact spelling of the email address or phone number they sent the payment to. If it was sent to the wrong one, you can add up to eight email addresses to your account. Once you confirm the email address, the payment will appear immediately.
- The email address on your account is not yet confirmed. Any payments sent to your account will not appear in the account balance until you complete the registration process by confirming your email address.
I request to please check with PayPal Customer Service via this link (then choose at the bottom one of the contact methods - email or phone). They will be able to assist and provide more details on this topic.
Sincerely,
Chiranjeevi
PayPal, Inc.
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