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Renee59
New Community Member

I need help.  I bought something from a website using PayPal. I was not a member at the time. My credit card has been charged and the item was supposedly shipped. I never received the item.  The tracking number I was given was invalid so I can't track the item. I can't get to a person in customer service.  When I try resolutions on the website I can't get anywhere because I wasn't a member at the time so no activity shows up in my account. No one answered my email. How do I contact someone who will look into the matter?

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1 REPLY 1

MTS_Chiranjeevi
Moderator
Moderator

Hi @Renee59,

 

Thank you for contacting PayPal community.

 

We completely understand the trouble and apologize for any inconvenience.

 

Unfortunately, we don't have account level access to issue any refund.

 

I request to please refer the detailed guide link to file a dispute.

 

Open a dispute in the Resolution Center to get the process started.

 

Sincerely,

Chiranjeevi

PayPal, Inc.

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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