Shopify and PayPal
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Hi,
I have some customers that have difficulties using PayPal in our Shop, but for most of them it's working fine.
They just get a notification that they should try another payment method.
Does anybody have any idea what the issue could be?
Thanks
Mette, RAWBITE
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Good day @RAWBITE,
Thank you for posting to the PayPal community.
Could you please request the customer/buyer to cross check the funding source with respective bank and try using valid funding instrument during the checkout flow.
If your still facing issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US with the details.
Sincerely,
Chiranjeevi
PayPal/Braintree MTS
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