Shipping notification?
scthook40
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Posted on
Feb-21-2019
01:50 PM
When I print a shipping label I believe my customers are supposed to receive an email with the tracking number. About 60% of my customers are not receiving those shipping confirmation emails.
I know customers sometimes put in the wrong email addresses and sometimes the emails go in to a spam folder but 60% is not good..
This did not start until the multi-order shipping tool was updated last year.
Any help would be greatly appreciated.
Thank you.
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