Pending PayPal Express checkout payment with Shopify.

[SapphireCLLC]

Why does it not show up on my paypal account? How long does it take to process? What steps should I be taking?

[sharpiemarker · Accepted solution]

@SapphireCLLC 

Shopify automatically uses your Shopify email address as the PayPal account that receives payment and that email address may not be registered with PayPal so you may have to add and confirm that email address to an existing PayPal account to claim payment or sign up for a new account with that email address, confirm the email address in order to claim payment. 

You’re supposed to double check your PayPal payment settings to make sure the right PayPal account is receiving payments.

[bellesavonvt]

Mine is still sitting in pending, emails verified repeatedly. Help!

[MTS_Chiranjeevi]

Good day @SapphireCLLC,

Thank you for posting to the PayPal community.

Please contact your website developer or the support of eCommerce Shopify to cross check the value "PAYMENTREQUEST_n_PAYMENTACTION" passed in your SetExpressCheckout API Operation. 

If your passing the "PAYMENTREQUEST_n_PAYMENTACTION" as "Authorization" in your SetExpressCheckout API Operation. To capture the pending authorized payments, merchants should trigger the "DoCapture" API operation via your website(built though third party platform Shopify). 

DoCapture - https://developer.paypal.com/api/nvp-soap/do-capture-nvp/   

PAYMENTREQUEST_n_PAYMENTACTION

(Conditional) Defines how to obtain payment. Required for parallel payments and digital goods. You can specify up to 10 payments, where n is a digit between 0 and 9, inclusive; except in the case of digital goods, which supports single payments only and where n is 0. If the transaction does not include a one-time purchase, this field is ignored. Values are: Sale — This is a final sale for which you are requesting payment (default). Authorization — This payment is a basic authorization subject to settlement with PayPal Authorization and Capture. Order — This payment is an order authorization subject to settlement with PayPal Authorization and Capture.

Guide link for pending transaction - https://www.paypal.com/us/smarthelp/article/why-won%E2%80%99t-my-payment-be-available-for-21-days-fa...

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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