Is someone else using my email address in their business?

[heidibylsma]

I have received numerous emails from PayPal that have this:

-=-=-=-=-=-=-=-=-=-=

Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

http://twbabysteps.kajabi.com/order_notifications?api_key=78925c2de386d057c6c4d8f9abc4271b&kjbf=4250...

If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

-=-=-=-=-==-

I have asked Kajabi about it, they said to talk with PayPal. I haven't had a Kajabi account in at least 4 years. I DO, however, have and use a PayPal account with the platform I use to sell my programs online. 

Any suggestions? I am not sure which "service provider" I need to reach out to as I have at least three related to a transaction like this: Kajabi, gmail, and PayPal.

Thanks for any suggestions you can provide.

[MTS_Chiranjeevi]

Good day @heidibylsma,

Thank you for posting to the PayPal community.

IPN feature is payment notification service, which will update the merchant regarding payment details processed on his/her website. 

PayPal system will send the IPN response to the merchant specified IPN endpoint URL.

If your(merchant) IPN listener server fails to return HTTP 200 OK response to PayPal POST, system will retry sending the IPN details for 16 times by auto alerting the merchant via email. This is the reason why you have received IPN warning email alert.

To stop receiving this IPN warning alerts and PayPal IPN response , please follow the below steps to disable the IPN feature in your PayPal account.

Login PayPal.com >> Account settings >> Website Payments >> Instant payment notifications >> click "update" >> click "choose IPN settings" >> check your "IPN Notification URL">> toggle the option "Do not receive IPN messages (Disabled)" >> save.

Also, please contact your website developer not to pass IPN "notify_url" parameter in your website payment API request calls to PayPal. PayPal will send the IPN response, to the "notify_url" even if the IPN feature is turned "OFF" in PayPal account.

Please find the attached snapshot for reference.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.