How to reactivate the payment to a costumer

[LigiaLuminita]

Updating the locked payment to a costumer

[MTS_Chiranjeevi]

Good day @LigiaLuminita,

Thank you for posting to the PayPal community.

I would suggest to please refer the below guide links.

https://www.paypal.com/us/cshelp/article/why-is-my-payment-on-hold-or-unavailable-help126 

https://www.paypal.com/us/brc/article/funds-availability 

https://www.paypal.com/us/cshelp/article/how-can-i-release-my-payments-on-hold-help129 

If your still facing issue, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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