Enquiry for online shopping about confirmation

[Zakihzj]

Hi, I bought a bag online, after finish payment, your company sent me a confirmation message to make sure whether I have paid, and let me repay 1 for yes or 2 for no. However, I cannot edit this message and send it due to the problem of my phone number or other issues. I indeed pay for that bag. How should I let you company know that?

[Santina6]

How do I get item from store if no instructions were sent to Mattalan but they still excepted fee through paypal