104 error code timeout waiting for processor response

[Plr19]

Hi! 

Ive been recently getting 104 errors on people trying to checkout using a credit card. PayPal is my processor so I’m not sure If this is a technical issue on the processor side or my shopping cart. Any help/advice as to how to get to the root cause of this and how to rectify it would be great. This appears to have started about 30 min ago and all other recent transactions prior in the day seemed to have gone through with no issues. 

Thank you 

[vhanna]

Same here.  PayPal gateway cannot connect with processor.  It's been about 90 minutes now, not s single order can get past the payment gateway without declining, (unless the customer uses the direct pay by PayPal option).  Using a credit card at the payment gateway the card will fail.

I just hope PayPal is aware of the issue.

Vic

[Plr19]

I agree hopefully they are aware. I’ve spoken to my account manager and submitted a ticket. Have you submitted a ticket with tech support by any chance? 

Good luck to you and hopefully they get this squared away ASAP 

[vhanna]

They are definitely aware now.  It now shows as a service disruption issue in the interface and I also just received the service disruption notification in my inbox.  I was able to make contact with a lead manager on their payments platform team and they escalated.

DETECTED: Impact to PayPal Payments Pro and Payments Advanced

Impacted Products/APIs: Payments Advanced & Payflow Link and Payments Pro

Incident Start Time: Mar 17, 22:26 UTC

Initial Notification : We are experiencing a system issue which may be affecting PayPal Payments Pro and Payments Advanced on the Production environment. Merchants making API calls to https://payflowpro.paypal.com may encounter timeouts or '104 Timeout waiting for processor response' errors Our technical teams are actively working on the issue. Mar 18, 01:08 UTC

[Plr19]

Ok awesome job getting to the right person! Yea I got that notice too so that’s a good sign and it should get fixed ASAP. Thanks again for the diligence on getting on the horn with the right person. As you probably know all too well this online business never is a dull moment. 

[vhanna]

LOL, Never a dull moment is my mantra.  As I always say, ecommerce never sleeps.  So many moving parts and 3rd party dependencies.  

[Plr19]

Truer words have never been spoken!

[rkaiser5]

I never did get a notice that this has been going on.  Is the a ETA to fixing this?

[Plr19]

I don’t believe they provided an eta. I am just hopeful that it’s a larger scale issue so they have a greater sense of urgency. It’s certainly frustrating however 

[rkaiser5]

I have had the 104 since 1[Removed. Phone #s not permitted]