They are definitely aware now. It now shows as a service disruption issue in the interface and I also just received the service disruption notification in my inbox. I was able to make contact with a lead manager on their payments platform team and they escalated. DETECTED: Impact to PayPal Payments Pro and Payments Advanced Impacted Products/APIs: Payments Advanced & Payflow Link and Payments Pro Incident Start Time: Mar 17, 22:26 UTC Initial Notification : We are experiencing a system issue which may be affecting PayPal Payments Pro and Payments Advanced on the Production environment. Merchants making API calls to https://payflowpro.paypal.com may encounter timeouts or '104 Timeout waiting for processor response' errors Our technical teams are actively working on the issue. Mar 18, 01:08 UTC
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