unauthorised transactions

[Johnathan2]

Hi

My partner does not have a paypal account but paypal has been withdrawing money from her bank account. She has tried contacting paypal but as she doesnt have an account this does not seem possible. does anyone know how she can contact paypal please?

Thanks

Johnathan

[kernowlass]

@Johnathan2 

If she bought something online with a debit or credit card and did NOT log into a Paypal account then the seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services OR your card issuer/bank to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.

OR

have she considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.