Worrying Email (scam?)

[ATM_104]

Worrying email apparently saying I've changed my password and that my account has been logged onto on an unknown device. Not sure if the email is real or not but I thought I'd ask what to do. I've already removed all cards from my account just in case.

[kernowlass · Accepted solution]

@ATM_104

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email to ''cancel'' the transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2

[ATM_104]

This does help a lot, they referred to me as customer so that's a big give away; thanks for all your help!