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** Spoof / Phishing Emails - Tips on how to identify & stay protected **

Member

Re: Spam Email - Account Access Limited

I received this email today. Stupidly I didn't check the email address, and just saw the notice from Outlook telling me that it was a trusted sender, and so I stupidly assumed the email was genuine. I clicked on the link and filled in my username and password and hit enter, and that's when I realised my mistake. I glanced at the address bar, and saw that "paypal" was spelt "paypa". I instantly closed the tab. I logged into the genuine Paypal and instantly changed my email address and password.

 

I'm posting here to ask, now that I've changed my email address and password, is there any other way these scammers can gain access to my account, bank account and debit card? If so, what can I do to prevent this?

New Community Member

Re: Spam Email - Account Access Limited

I got the exact same message today and wasn't sure if I had maybe done something that I'd fogotten about, of if there was actually a hold on my account for a ligitimate reason. At first glance, the email looked very official and I admit that I didn't really read each line - just skimmed. My mistake! I should have noticed right away that the return sender's email address isn't even spelled correctly: "servise....@outlook.com." Then, immediately I should've realized that the genuine paypal wouldn't have referred to me by my email address, instead of my name.

I clicked on the link in the email which took me to an authentic-looking paypal log in page (almost if not completely identical to the actual paypal log in page) and used my own user name to log in, which worked. Then I proceeded to begin "updating," my name and address information. But once I saw that it was asking for my social security number, I decided to stop. I searched paypal on Google, logged in and there I saw that there was no mention of my account being "limited" for suspicious activity, nor did it request that I update any information. Not only that, but it had my stored caard information already there, which the first page did not. Needless to say I immediately closed the first page. But what is strange is that my paypal user name and password worked to log me into the fake account. Now I'm concerned that I may have compromised my account so I'm going to have to close it to be on the safe side. 

New Community Member

Re: Spam Email - Account Access Limited

I received an email from Account Suspended and immediately thought ' foul play '

Did not click on the link 'restore account'

 

Warning to All !!!

 

regards

rarebear

 

Tags (1)
Moderator

Re: Spam Email - Account Access Limited

Hello Rarebear, 

 

Thank you for your post and welcome to the PayPal UK Community!

 

I am sorry to hear about this experience. You have done the right thing not to click in any links attached into that email. I suggest you to take a look into this article that will help you to spot genuine PayPal communications http://ow.ly/4nh0pX

 

Hope this helps, 

 

Carlos 

New Community Member

Re: Spam Email - Account Access Limited

After getting my own 'your account has been limited' e-mail I read through this topic. My message was a little different, but basically it's the same thing. It looks professional enough to be from Paypal, but it was suspicious enough for me to not click the 'update your informations' button. Also, I checked my Paypal account and it's fine and when I opened the message the sender was listed as 'PayPal service <***outlook.com>. (removed the actual address, but it really did end with outlook.com
'I've forwarded it to the e-mail adress mentioned in the article 'I received an email from PayPal-how do I know it's genuine?' 

 

So here is another version of it:

Dear user – Introducing your PayPal account View Online
       
   
 
      
 
 
 
 
Your Account Will Be Limited.
Recently, we have detected different logins to your account from different country followed by some illegals buys and we think that the hackers have hacked it, so we have suspended your account and we sent this message to this address in order to confirm your account information .

Here are some things you need to do.

Open your account by clicking to "update" button.
update your informations after logging in. We will give you 2 days to update your informations or we will suspend your account forever.

Sincerely,
Case ID Number: PP-003-113-315-639
 
 Update your informations
 
 
 
       
Help Contact Security
    
 
How do I know this is not a Spoof email?

An email really come from PayPal must be sent from this address (removed because it's not allowed to post the e-mail adress, but it looked like the genuine sevice paypal address). If you receive any email from other address it will be usually an attempt at fraud. Also, fake emails often contain misspellings and grammatical errors or are written in a language which you did not set as preferred for your PayPal account. Remember not to click any links in suspicious looking emails.

[Notice] : If this email was sent to you in your Junk or Spam folder 
I ask you not to consider it as spam. This folder was mistakenly marked as spam by the restrictions implemented by your Internet Service Provider, we urge you to treat it genuinely.
Thanks .

 
This email was sent to &to&, because your email preferences are set to receive the PayPal Periodical newsletter and Product Updates. Click here to unsubscribe.

Copyright © 1999–2015 All rights reserved. PayPal Pte. Ltd. Address is 5 Temasek Boulevard #09-01 Suntec Tower 5 Singapore 038985.

Consumer advisory - PayPal Pte. Ltd. the holder of PayPal's stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully.

 

 

New Community Member

Re: Spam Email - Account Access Limited

I've just received the 'Activity Limited' spam email.
New Community Member

Re: Spam Email - Account Access Limited

Hi,

 

I've received this email and it looks weird to me. Is it fake?

 

 

You've received an instant payment

This e-Mail confirms that you have received an Instant payment of ฿18,200.00 THB
from Elizabeth Gonzalez via PayPal MERCHANDISE Payment Service.

Reversals : This method of payment can not be reversed.

Status : Pending reload Transport Company Awaiting Payment.


VisaMastercardAmerican ExpressDiscoverPayPalPayPal Credit
Summary of this invoice

Sent from Elizabeth Gonzalez


Title ฿ 6,200.00 THB
฿ 2,000.00 THB
฿ 10,000.00 THB

฿ 18,200.00 THB

Goods Purchased

Transport Company's Agent : Boyd Freight International Shipping Company

Name : Li Liu,
Address : 248 Yangshupu Road
City : Beijing
Province : Beijing
Zip code : 100023
Country : China

Once the money's there you can:
Spend the money online at thousands of stores that accept PayPal.
Transfer it to your bank account (Once the money's there).
Get a PayPal Debit Master Card.
The above sum includes the transport charges & tax as we and the Transport Company quoted for the buyer (as per PayPal MERCHANDISE PAYMENT POLICY). You will receive a Message from us shortly informing you on how to send the Transport Fee and Tax to the transport company.

 


PLEASE NOTE:
Questions? You may contact us by replying directly to this message >>For assistance
Thanks for using PayPal – the safer, easier way to pay and get paid online.
Please kindly reply to this email for help or status on this transaction. This mailbox is monitored and you will receive a response.
Copyright © 1999-2016 PayPal. All rights reserved.

PayPal Email ID PP307.

 
Moderator

Re: Spam Email - Account Access Limited

Hi Coletca,

 

I can confirm that this email is not from PayPal.

If you ever receive a payment to your account you can check this by logging in as normal and reviewing your payment history. Though a payment may be held you will still see the money in your pending balance.
 

You’ll know that an email is not from PayPal when:

  • The email uses a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We'll always address you by your first and last name or the business name on your PayPal account.
  • The email requests financial and other personal information. A real email from us will never ask for your bank account number, debit or credit card number etc. Also we'll never ask for your full name, your account password, or the answers to your PayPal security questions in an email.
  • The email asks you to provide the tracking number of a dispatched item, before you've received the payment into your PayPal account
  • The email includes a software update to install on your computer.

I hope this helps.

Rachael

New Community Member

Re: Spam Email - Account Access Limited

I receive one today, and yeah it was really so strange to have this.

 

Important: Your Account Has Been Limited 
 



Dear (email)

Your PayPal account has been limited because we've noticed significant changes in your account activity. As your payment processor, we need to understand these changes better.

This account Iimitation will affect your ability to:
+ send or receive money
+ withdraw money

Also, you won't be able to:
+ remove any bank accounts
+ remove credit cards
+ close your account

What to do next
Please log in to your PayPal account and provide the requested information through the Resolution Center. If we don't receive the information before this deadline or we notice additional significant changes in your account activity, your account access may be further limited.

Log In Here

Thank you for your understanding and cooperation.
Sincerely,

PayPal
-------------------------------------------------------------------------

This Is An Automatically Generated Email, Please Do Not Reply
You Are Receiving This Email Because You Are A Registered Member Of PayPaI
Read Our Privacy Policy,Security and Protection If You Have Any Questions
Copyright © 1999-2016 PayPaI All Rights Reserved.

New Community Member

Re: Spam Email - Account Access Limited

Hi PunkyDarky

 

I got this email a couple of days ago and only came across it today (it was in my Spam folder).  It told me I had to reply by 10 January, when it was only sent just before 9pm on 9 January. It also addressed my by my full email address and not my name/s.  these things both made me suspicious enough to look carefully at the sender's email address 'limit-acc@security-settings.info' I did note that it was not a Paypal address or any attempt to be one but it did have the Paypal logo at the top and "Copyright  © 1999-2017 PayPal Inc. All rights reserved." at the bottom..  So, I forwarded it to spoof@paypal.com and have now had a reply from them (very promptly too) to say

 


"Dear ,

Thanks for taking an active role by reporting suspicious-looking emails.
Unfortunately, we're unable to determine if this email is considered
phishing because the email did not claim to come from PayPal.
Nonetheless, we are grateful for your concern. "

 

So I then search engined the email address and I can't find anything on anything (maybe I'm just too stupid to do it right?!) So long story short, I'm still confused, I'm going to delete the email and hope that nothing happens with my well used Paypal account, payments or my bank cards!

 

Maybe someone else can help with more info for us?????