Hey guys, I finally got help for this issue. I sent Paypal this message (below) to its message center. This is the link to the message center: https://www.Paypal.com/tt/smarthelp/contact-us
Please select "message us". Edit the message below (by inserting your respective info). Also, add an attached picture (a snapshot of your Paypal account) that can show instances where you received money in your preferred currency, in the past. So, in my case, I was accustomed to receiving money in USD, so I went into "recent activity", located in "summary", then using snipping tool (camera application on windows), I took a snapshot of a previous transaction that was sent to me in USD, as well as the recent transaction where the money was converted by Paypal without my permission. All of this is proof. After you upload your picture(s)/ proof, enter your edited message (the template is below), with your specific info plugged in.
******************************************************************************
Hello Paypal, my name is ______, and the transaction ID of the money transfer is: ______________
I got an email stating that an automatic money transfer was done on _____ date. As you know, automatic money transfers involve the sending of my Paypal money to my local bank account (via my visa card). These transactions take place at the end of the month, and they are 100% free. However, on this occasion, I noticed that there was a ___ fee that was taken out during this automatic money transfer. Can you kindly reimburse me for the ____ fee, since most likely this is an error.
Additionally, I noticed that Paypal ended up converting my ___dollars into ___ dollars (which I did not ask them to do). Then Paypal sent the converted ___ dollars into my local bank account. The conversion process most likely cost me the fees that I mentioned before. So, aside from reimbursing me the ___ fee, I would like you to update my account by removing the automatic fee conversion, please. Once more, I'd like my monies send to me in ___ dollars. Thank you in advance for your assistance!
******************************************************************************
Things to bear in mind after sending this message:
1) Do not lose your patience with the Paypal agent(s). They are there to help you. Some of them might genuinely be unaware of what is causing the conversion problem. I did this (I lost my temper) and one agent automatically closed off my case without helping me (lol).
2) If an agent "accidentally" closes off your case, just re-open a new one by sending a NEW message. Reuse and resend your message template if you have to.
3) If you recently removed a credit card/ debit card, and added a new credit card/ debit card, then this might be causing the accidental money conversion, which then triggers a fee deduction. So just in case, if you recently added a new credit card/ debit card, mention this to the agent handling your case. Ask them if this is causing the accidental money conversion/ fee deduction issue, and let them resolve it on their end.
4) Depending on which country you are in, sometimes your messages are transferred from one agent to another, before someone is finally able to actually assist you. In my case, about nine agents kept passing my case around, until one agent (agent number 10) was finally was able resolve it. Again, keep your cool and don't lose control.
5) It took a total of EIGHT DAYS for my case to be resolved. I checked my Paypal account at least once a day to make sure I did not miss any messages from the Paypal agents, because apparently, you do not always receive an email from Paypal, stating that the Paypal agent answered your question(s).
I hope this helps guys! Bless. Ciao
