I created an add on gumtree and the buyer send me money via my email address. However I received an email saying
"
We would like to inform you again that the payment sent from ***** not reflected in your PayPal account due to our terms and policy to confirm the gift cards from you so that we would be able to credit your PayPal Account because your money was place on pending by us for security reason.
Details of Transaction
Transaction ID: 7P2311735L923384S
Transaction Amount: *****
Case #: PP-091-962-222
You are to send the gift cards pictures & receipt to us for verification, so as to secure Buyers purchase as well as you. Fund has been deducted from ****** and shall be credited into your PayPal account ****** immediately after shipment is confirmed by our management as Gumtree/PayPal terms to verify the Gift Cards Information from you due to Buyer's non-delivery reports. Below are requested shipping details and you are require to send the item through DHL Express Delivery.
Do I just need the invoice and photo of gift card to that email I received.
NOTE: As this transaction was done via our e-mail payments service, any inquiries and necessary information should be sent to us by replying to this message, because of the status of this transaction has not been passed on to our customer care phone service section so all inquiries should be directed to this e-mail address as it is the one monitoring all online transactions
