Paypal account has been limited

auntsam
New Community Member

I keep getting an email about my account being limited. I follow the directions and it appears that they want a credit card. I do not want to associate any credit cards with Paypal at this time.   Is this an email from Paypal or fraud?  email address (removed). 

Thank you

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@auntsam 

 

May be a spoof if so NEVER USE ANY LINK, read to check.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


Advice is voluntary.
Kudos / Solution appreciated.
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