Payment on hold, but do not see the activity in account??

[Bbtxxx]

So I got an email from paypal saying my payment is on hold since I'm a new seller. 

However when I go to my paypal activity I don't see the buyer in my activity.

Why is that? Please help, thanks.

[Bbtxxx]

In the email, I got a transaction ID too but there's nothing in activity???

[KjMark07]

Same

[PayPal_Brooke]

Hi @Bbtxxx and @KjMark07, 

I am sorry to hear that you are having issues seeing a transaction in your account. So we can look in to this further, please contact our customer service. You can call, send a private message through Facebook or a direct message through Twitter.

Enjoy your day.

Thanks, 

Brooke