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Is there seriously no way to speak to an agent at PayPal?

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AnUnhappyCamper
Contributor
Posted on

It's 2020, Elon can surely come up with a way for people to work remotely.  Chewy can get people selling dog food from home but PayPal can't figure something out?

It's mind blowing how much money PayPal his making and not offering ANY way to speak to someone.  The subject matter that I need to speak to someone about is complex and simply does not fit under the parameters of the pull down menu topics.  It's just not that simple. 

This is a shockingly irresponsible way to conduct business. 

7 REPLIES 7

Is there seriously no way to speak to an agent at PayPal?

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kernowlass
Esteemed Advisor

@AnUnhappyCamper 

 

Well if you don't think we can point you in the right direction then your only options are.......


Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



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Is there seriously no way to speak to an agent at PayPal?

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AnUnhappyCamper
Contributor

Tried Facebook, no response.  

But ultimately, one should be able to speak to a customer service representative if necessary and not have to resort to social media routes to do so.  But from my experience, there is no direct way.  All options entered after calling the PayPal customer service number have led me to receive the same message stating they could not take my call.  It's absurd. 

 

Is there seriously no way to speak to an agent at PayPal?

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kernowlass
Esteemed Advisor

@AnUnhappyCamper 

 

Well they won't take your call will they, phones have been generally non operational since the end of March.


Advice is voluntary.
Kudos / Solution appreciated.

Is there seriously no way to speak to an agent at PayPal?

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Industrialjerry
Contributor
Exactly my situation.

Is there seriously no way to speak to an agent at PayPal?

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honeybeaver
New Community Member

this is my problem too....i have tried everything possible they have told me to do.....

 

did the message center....done everything they asked....

 

just want to talk to someone

 

this can't be to hard for ppl to set something up to answer phones from home/remote login

 

this is getting very frustrating that i have money in paypal but can't use it during these times

Is there seriously no way to speak to an agent at PayPal?

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djaw10
Contributor

I know! They are a nightmare. I think I just figured it out. On the menu options when you ring them, I just kept pressing the option "other" until it eventually put me through to someone.  

Is there seriously no way to speak to an agent at PayPal?

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Kiyiya
Contributor

I recently got my disability check and I made mu usual online purchases. I ordered from a Loot crate company, all things that are normal for me to do and I was locked out of my account. It's now requesting I send a security code to my ex's old cell number, a cell number that's; a. no longer active and b. I've been fighting for months now with Paypal to have both removed and changed to my fiancé's with no success. EVERYTHING they have asked me to do, has failed. I've tried literally every option they have cited to me, and it's failed. I'm having to use a backup account just to get anywhere and even now, I'm still no where near close to having my issue resolved. 

 

This is highly unprofessional of such a big company, especially when smaller companies, such as BC Hydro (I live in Canada), and even Shaw, have gone remote. I can literally, pick up my phone right now, and contact either company and speak to a freaking human being and not have to leap through hoops to do so. I've even been able to speak to an Amazon rep, an Esty rep, and several other, smaller, companies who have all gone remote/mobile. There is literally, no excuse for this. 

 

And what's worse, as of today, there were two automatic transactions done on my Paypal account, transactions I was going to cancel yesterday, but now can't. As it stands, this company has costed me money, money I needed to get a cell phone activated. They even had me wait, while they escalated my situation to a 'specialist' despite knowing, I had a friend who has a 3 week old baby, who needed help to get firewood in minus 4 degree weather! Had it not been for her dad, getting a load to her, during a storm, she and her baby would of frozen to death!

 

Paypal has handled this entire pandemic in an irresponsible manner! They've made it entirely impossible for customers to reach anyone and honestly, if I do get my account back, I'll be canceling my services with them as they clearly, can not be trusted.

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