Fraud unauthorised

Liam22l
New Community Member
I paid a scammer through paypal today, is there any chance i can get my money back?
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1 REPLY 1

PayPal_DavidR
Moderator
Moderator

Hi there,

 

Welcome to the PayPal Community.

 

If you haven't received your item, the item you received doesn't match the original product description, you didn't authorize a transaction, or there's been a billing error we have a dispute process to help you and your seller resolve the issue in a friendly way. When possible, you should always try contacting your seller before disputing a payment through PayPal. You have up to 180 days after you sent the payment to file a dispute.

Here's how to open a dispute:

  1. Click Tools at the top of the page and then click Resolution Centre.
  2. Click Report a Problem.
  3. Locate the transaction you want to dispute.
  4. Click the radio button beside the transaction, and click Continue.
  5. Select the reason for your dispute, and click Continue.
  6. Follow the instructions on the page.

After you open a dispute, you have 20 calendar days to communicate with the seller before the dispute automatically closes. If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim.

Here's how to escalate a dispute to a claim:

  1. Click Tools at the top of the page and then click Resolution Centre.
  2. Click View next to the dispute you want to escalate.
  3. Click Escalate this dispute to a PayPal claim near the bottom of the page.
  4. Follow the instructions and click Escalate to a claim.

We will contact you if we need additional information. We will try to make a decision within 30 days.

 

-David R

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