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If its a spoof, DO NOT USE ANY LINK.
Firstly if the email addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.
Secondly if there was a link OR attachment in that email to ''cancel'' the transaction or ''confirm'' any details then again it would be a spoof.
If there was a problem with your account paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.
More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
Advice is voluntary.
Kudos / Solution appreciated.

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Hi @wanchaina,
Thank you for your post!
What @kernowlass said is correct. It is likely a spoof/phishing email, especially if there are any of the tell-tale signs listed in the article that was linked in the previous post. If you'd also like to check your account to be sure, open a fresh browser window and type paypal.com in the address bar and login. If the transaction is not in your account activity on the date mentioned in the email, that would confirm that the email is a fake. If you do see any transactions that you did not authorize, please report them in the Resolution Center.
I hope this helps!
Olivia

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