Email from Norton Security

Jaggedhydra
New Community Member
I received an email this evening from “PayPal” stating that $655 had been paid from my account to Norton Security... I never purchase anything from that company ever... I’m curious if my account hacked or if it’s a phishing email? Looking through my account details, no transaction to Norton Security shows up... Any help with this problem would be greatly appreciated...
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Jaggedhydra 

 

If its a spoof then NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


Advice is voluntary.
Kudos / Solution appreciated.
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