PayPal access card declining randomly

JDM-mods
Contributor
Contributor

My PayPal access card started declining last week for no reason, the card showed as active but would not perform contactless or chip and pin transactions.

 

I thought the chip in the card may have died so I ordered a new card and paid £4.95 for it. When it arrived the following occurred:

 

Asda - accepted chip and pin as first use contactless was not active.

 

next day:

post office - contactless declined, chip and pin accepted

co op - contactless accepted

wilko - contactless accepted

 

today:

pets at home contactless accepted

poundworld contactless accepted 

Sizzlers inn contactless declined, chip and pin declined 

primark - chip and pin accepted

 

what causes the random declines when there are sufficient funds and the card continues working normally in the next place? This is very embarrassing having my card declined in front of lots of people so for now I'll just have to withdraw money instead.

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1 REPLY 1

PayPal_Rachael
PayPal Employee
PayPal Employee

Hi JDM-mods,

Welcome to the community forum and thanks for posting.

It is strange that some payments are declining and some are going through. I recommend getting in touch with our Access Card team directly so they can work on this with you. You can reach them on +44 0333 700 70 60.

I hope this helps.

Rachael

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